Support#

There are many ways to get help from the huge community of people who have used and continue to use Duckietown. We suggest the following options:

Community-based Support#

Tip

Community-based support is the way to go if you do not need time-sensitive help.

  • Duckietown Slack: We have a large user community on Slack. In general, we encourage you and your students to sign up and come and say hi. There are many people there willing to help with debugging problems, channels to coordinate development of new behaviors, join beta-testing programs, receive critical Duckietown updates (e.g., on occasional downtimes), etc.

  • Duckietown Stack Overflow: If you sign up to Slack you will find instructions to join our dedicated Duckietown Stack Overflow space. This is a large repository of questions with accepted answers and, in general, is more archival and structured than the Slack community. You can find instructions on how to join the Duckietown Stack Overflow, e.g., in this Slack post. When facing a technical problem, this is always the first go-to place. Asking (and answering) questions here helps Duckietown become a better place.

  • Duckietown Instructor Slack: We also host a separate Slack community dedicated only to instructors using Duckietown for education. If you would like to be invited to that community, please send a message to Liam Paull (on the main Duckietown Slack).

  • Email-based support: In general, we do not have the resources to provide email-based support, as it does not scale. The notable exception is to order hardware component replacements. If you need a replacement or want to place an order, reach out to hardware@duckietown.com.

Priority support#

Tip

Priority support is the way to go if you need time-sensitive help from Duckietown staff.

We also offer priority support that comes with certain benefits such as dedicated Slack channels for you and your teaching assistants. We include this level of support in the Class-in-a-box bundle. Please email us at info@duckietown.com if you would like more details.